Delivery
We deliver across the UK, and UK delivery is free on orders of £20 or more (£1.99 below that), sent with Royal Mail Tracked 48, which aims to deliver within 2–3 working days. Order before 4:30pm, Monday to Friday and we dispatch the same day; orders placed later or at weekends go out the next working day. Need it sooner? Royal Mail Tracked 24 (next working day) is £2.95 at checkout.
Once your order is placed you'll get an email confirmation, and a second email with tracking when it ships. Please double-check your delivery address at checkout, as we're unable to redirect parcels once they are in transit.
📌 Oak & Sprout is not responsible for lost or unretrieved orders marked as delivered. Please keep an eye on your tracking and make sure someone is available to receive your delivery.
In some cases your order may arrive in multiple shipments if certain items are made to order.
Australia and New Zealand
We deliver to Australia and New Zealand with Royal Mail International Tracked. Your order is dispatched within one working day and usually arrives 6 to 10 working days later, tracked to your door. Shipping is calculated by parcel weight at checkout, prices are shown in your own currency without UK VAT, and there's nothing to pay on delivery for orders up to A$1,000 or NZ$1,000.
Damaged Deliveries
If your order arrives visibly damaged, we kindly ask that you mark the parcel as damaged when signing for it. This helps us raise a claim with the courier. In these cases, we will be happy to offer a replacement item or refund, depending on product availability.
Please email us as soon as possible at jennifer@oakandsprout.live, ideally within 5 days of delivery, with photographs of the packaging and damaged item, and letting us know what happened.
We do trust our delivery partners to treat your items with care, however sometimes accidents do happen and we will always make it right.
Returns, exchanges and store credit
Should anything not be quite right, you are welcome to return most items within 90 days of delivery, and we will cover the cost of return postage. There is no need to give a reason.
You are welcome to choose what happens next:
- A refund to your original payment method.
- An exchange for anything else in our shop. You choose the replacement yourself, and we create the order the moment you submit; it waits with us until your return arrives, then goes out, usually the same day.
- A gift card, which never expires.
Returns are arranged through our returns portal at support.oakandsprout.live/returns. You will need your order number and the postcode your order was delivered to; there is no account and no password. The portal books a free tracked return label for you, so there is nothing to arrange and nothing to pay.
We do kindly ask that you post your return within 28 days of booking the label. After that the return closes, and you would need to start a new one.
We regret that orders bought at more than half price are final sale. Customers in Australia and New Zealand are kindly asked to email jennifer@oakandsprout.live with their order number, and we will gladly arrange the return.
Refunds
Once your return is back with us and checked, we will refund your original payment method. Please allow three to five working days for your bank to show the refund.
If you chose a gift card instead, the code is emailed to you at the same point.
Smarter Shipping/Better Shipping/Eco-Friendly Packaging
We're packaging and shipping all your orders with the planet in mind. From the sealing tape (which is plant-derived and renewable) to the felt (Wool or wool-recycled blend), and even the labels (plastic-free, 100% recycled and recyclable), every single packing material we use is as eco-friendly as possible. So don't be surprised if you notice that we've reused some of our supplier partners' cartons — this also helps us keep waste to a minimum.
Questions?
We're here to help. Reach out to us anytime at jennifer@oakandsprout.live and we'll be happy to assist.